MATERIAL DISCLAIMER - Please understand that Marble and Granite slabs are products of nature and natural fractures are common but not defects in your stone. The Marble and Granite Institution of America states that stone slabs reaching the market come from mountains that are many years of age and any inherent fractures are a part of the natural character of the stone. Thompson Memorials makes NO GUARANTEES OR WARRANTIES AGAINST GRAZING, SCRATCHING OR WEAR ON THE STONE SURFACE OR OTHERWISE, AND ALL PRODUCTS ARE SOLD SUBJECT TO VARIATION IN COLOR, FLOW, GRAIN, TONALITY, SPOTTING, VEINING, SHADE, AND TEXTURE. Thompson Memorials will make all efforts to strengthen any fractures with liquid epoxy and avoid them whenever possible. Thompson Memorials WILL NOT BE HELD RESPONSIBLE FOR NATURAL FRACTURES EXISTING IN STONE.
Marble, granite, and limestone are products of nature and no two pieces are exactly alike. Thompson Memorials is not responsible for stone fractures or color variations from one slab to another. Customers must inspect material prior to fabrication and prepare any blending required to meet customer standards. Customer must choose and hold material of their choice. Absolutely no claims will be accepted for any reason after material and fabrication is approved by the customer.
All fabrication is guaranteed to be as specified on proposal. All work is to be completed in a workmanlike manner according to standard practices. Any alteration or deviation from specifications on the proposal will become an extra charge over and above the estimate. All agreements contingent upon strikes, accidents, or delays beyond our control. Owner to carry fire and other necessary insurance.
Thompson Memorials reserves the right to refuse to fabricate using certain materials.
1/2 deposit is required to start fabrication. Change of material after purchase and delivery to Thompson Memorials is subject to a 25% restocking charge.
FIELD CONDITIONS - 1) Cabinetry is to be installed on a true plane and level to within 1/8” (4mm) in the (10'-0”) feet (3M). Areas to receive stone must be stable and rigid and capable of supporting the weight of the stone. Reinforcement may be required at areas in front of cutouts to insure that they can adequately carry the weight of the stone without flexing. Substrates (if used) must be of material that is moisture resistant. Thompson Memorials recommends 5/8” plywood for countertop support. 2) If full splash is required, wall mounted cabinets must not interfere with stone installation. Electric outlets must be roughed in. Appliances must not interfere with countertop installation. 3) Sink, range, dishwasher, etc., must be available for measurements. 4) Cabinet doors, drawers, and panels must be installed prior to templating of project. 5) Door or window casing must be clear of stone installation.
TEMPLATE PROCESS - It Is highly recommended that the contractor or homeowner be present at time of templating. Templated areas cannot be altered after template process is completed. Sink must be present at time of templating.
SERVICE CHARGE - A service charge of $200 will be added for the following reasons: 1) should customer request template taking and upon arrival at jobsite cabinets are not ready for measurement. 2) should customer request installation of their granite tops and upon arrival to jobsite we are unable to install due to reasons beyond TMLLC control. 3) Should customer make alterations after installation has finished.
CANCELLATION CHARGE - Should customer decide to cancel their contract after templates have been taken and material delivered, there will be a $4.00 per square foot charge for templates and a 25% material restocking fee.